SupportPress is an app-style theme which transforms WordPress into a help desk for you and your customers. It’s main purpose is to give your users to opportunity to make support requests and post bugs while also educating them on existing issues via an intuitive knowledgeable.
SupportPress delivers a fully functional help desk. That is, a place where users of your product / service can browse a catalog of useful information via the knowledgebase or report new issues via support tickets. Your team can then act upon these tickets by appending ticket types / priorities and by delegating tasks to their peers.
It’s designed to be used by 3 different user demographics. Guests, Members and Agents. These users each have different roles within SupportPress